IRCTC WhatsApp Helpline Gets More 'Good Morning' Wishes Than Complaints
In improver to partnering with MakeMyTrip to provide live status updates of trains through WhatsApp, the Indian Railways too introduced WhatsApp helpline numbers that would allow citizens to submit their grievances regarding cleanliness on railway stations. Only information technology appears that rather than receiving complaints about the unhygienic conditions at some station bounds, the WhatsApp helpline numbers are receiving more forwarded letters and friendship day wishes than actual complaints.
Officials have revealed that they have received more frontwards on the WhatsApp helpline numbers than original complaints, and on Sun, they were overwhelmed with friendship 24-hour interval wishes.
"Nosotros have received text letters wishing us good morning, good evening and rest. Messages of deities with devotional messages have been forwarded and we have also received agreeable Hindi poems", an Indian Railways official was quoted as proverb past the Indian Express. Equally per the official, the helpline numbers have recorded just 25 complaints regarding filthy weather condition on station premises on Key (CR) and Western Railways (WR) in a span of 1 week.
"We accept asked the staff to delete these messages, which we receive daily. The about repeated messages include 'sending a particular forward message to 15 people to ensure good luck in i'southward life'. These messages are a nuisance and waste product of our time", another senior official said. The helpline numbers (Western Railways: 90044 99773 and Primal Railways: 9987645307) were created to help travelers lodge complaints, and are managed by the Twitter cells of the WR and CR wings of the Indian Railways.
The goal was to avoid confusion in the complaint registration process at designated grievance portals and go far more convenient for travelers. Simply it now appears that the railways officials are on a unlike kind of cleanliness drive, and your wishes are just not helping the cause.
Source: https://beebom.com/railways-whatsapp-helpline-good-morning-messages/
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